Chat Feature

The chat feature in the Bite Ninja app is a great tool for communicating with your Ninjas and the Bite Ninja team.

Step 1: Log in to your Bite Ninja account. Click on Chat in the navigation bar:

The number in the white circle is your number of unread messages.

Step 2: You will be able to view and select from a list of different chat “rooms” or message threads. Clicking on one will bring up that particular chat. You can also search for a message, or select only Unread messages:

You will have a store chat for any store that you are assigned to, and a chat title “HQ” for communication with CSS/Bite Ninja app admins.

You can communicate with your Ninjas in the store chat. You can also see when a Ninja joins a shift or logs off:

Step 3: Send your message by clicking the icon to the right of the message field. You can also upload an image or video, or record a voice message.

Some notes:

• Incoming messages can be played/read out loud, which is particularly useful if your restaurant has a Kitchen Communication Hub (KCH). Just make sure you have Auto-Playing toggled ON.

• Similarly, you can turn Alerts on to notify you when a new message is received.

“Is there always someone monitoring the HQ chat, or should I call the phone number instead?”

• There will always be someone monitoring the chat during hours of operation. If you have a Ninja on shift, someone from Bite Ninja will be available to help you. With that said, if you have an urgent matter that needs immediate attention, we recommend calling to ensure a rapid response.

If you don’t see any messages loading on the Chat page…

• You can attempt a hard refresh of the browser page. If this doesn’t solve the problem, you can report the issue here and our support team will look into it.
• If you are running a shift at the time and need to communicate with a Ninja, you can call (901) 422-6337 and our CSS team will make sure the message is received. 

If you do not have HQ or your store’s chat listed in your message options…

• Please contact us or submit a support request. Our app admins can manually add any missing chat rooms to your account. 

• Hard Refresh/Clearing Cache