Hard Refresh & Clearing Your Cache

If you are having app issues on your computer, you should first attempt to do a “hard refresh” of the browser page.

What is a hard refresh?

A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. Please note: Clicking the "Refresh" arrow on your browser address bar is not a hard refresh.

TO DO A HARD REFRESH OF YOUR BROWSER PAGE:

*Please note- we recommend using Google Chrome browser for the Bite Ninja app & training portal

If refreshing the single page doesn’t work, you may have to clear your cache and cookies for a longer period of time. You have 2 options: 

1. Clearing everything (will sign you out of most sites)

2. Clearing your cache and cookies for a specific site, i.e. Bite Ninja 

Option A- Clearing Everything

Step 1: Press and hold ctrl+shift+del at the same time. You should see this window pop up:

Step 2: Make sure all 3 boxes are checked, including “Cookies and other site data.” You may only need to go back to before you began having issues- you can select the time range in the dropdown menu. 

Step 3: Click “Clear data.”

Step 4: Go back and do a hard refresh of the page you are troubleshooting. Your issue should be solved. If not, see Troubleshooting below. 

Option B- Clearing your cache and cookies for a specific site*

*You can choose this option if you have a lot of saved passwords, or “remember me” checked on a lot of sites to remain signed in.

Step 1: Click the 3 dots to the right of your address bar and open your browser settings. For Chrome, you can also copy & paste chrome://settings/privacy into the address bar. 

Step 2: Click “Privacy and Security” on the menu:

Step 3: Select “Site Settings” from the options that appear:

Step 4: If you see app.biteninja.com under “Recent Activity,” click on it. 

If not, select “View permissions and data stored across sites.” Find the site and select it:

Step 5: Select “Clear data.” Click “clear” again to confirm in the pop up. 

Step 6: Go back and do a hard refresh of the page you are troubleshooting. Your issue should be solved. If not, see Troubleshooting below. 

“What exactly is a cache or cookies?”

• Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit.
• Some differences:

• Cookies are used to store information to track different characteristics related to the user, while cache is used to make the loading of web pages faster.

• Cookies store information such as user preferences, while cache will keep resource files such as audio, video or flash files.

• Typically, cookies expire after some time, but cache is kept in the client’s machine until they are removed manually by the user.

“What happens if I choose Option A and clear everything? Will I lose files or documents I am working on?”

• You won’t lose any documents or items you are working on as long as they have been previously saved. Option A just means that some settings on sites will be deleted. If you were signed in to certain websites, you will need to sign back in after. 
• Your saved passwords won’t actually be deleted from your Google account, however. If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.
• After clearing, some sites can seem slower because content, like images, needs to load again. 

If the above steps do not work to solve your problem:

• Please send a support ticket by clicking “Submit a Ticket” at the top of this page, or by clicking here. 

If you are unsure which website to select for Site Settings (in Option B)….

• Every site should be grouped under biteninja.com. 

• For app issues (like an error loop that won’t let you log in, or an error message when you try to do anything in the app), select app.biteninja.com.

• For issues with the training portal, select training.biteninja.com (the training portal login is connected to your Bite Ninja account, so you can also clear the cache for app.biteninja.com).