Special Requests

The special requests field on Zenu is to be utilized for any modification or request that a button does not exist for.

For example: Lite ice; No ice; Medium rare; Sauce on the side; Easy mayo; 2 separate bags; No lid; etc. 

The types of requests will vary by restaurant, depending on what buttons & functions are available on the POS.

There are 2 ways that you can input a special request, depending on the situation:

1. Special Request for the whole order

2. Special Request on a specific item

Whole Order:

On Ninja Portal, you will see a hyperlink titled “Any Special Requests?” at the bottom of the receipt field. Use this for special requests that apply to the whole order, or general requests made by the guest.

Step 1: Click on the hyperlink and a text box will open. 

Step 2: Begin typing in the request:

Step 3: When you are done typing in the request, click the check mark on the bottom right:

Step 4: Verify that you have put in the special request correctly. You should see it in the receipt field, highlighted in gray:

Specific Item: 

Use for requests that apply to a specific item in the order.

Step 1: Select the item in Zenu. Before adding the item to the order, click on “Any Special Requests?” at the bottom of the pop-up window. 

Step 2: Type in the request and confirm it the same way as stated above.

“What is the difference between ‘Print Note’ and ‘Special Request’?”

• The purpose of the “Print Note” function on Ninja Portal is to send an individual note to the kitchen printer, for one-way communication with the kitchen staff. Typing into the Special Request field will send the text ON a specific order’s ticket, and should be used for any requests specific to that order.

If you have any issues with entering a special request, e.g. unable to click the link to add text, text box not displaying properly, receiving an error message…

• Please contact the restaurant lead or Client Success team (CSS) in the app. Submit a note to the kitchen with the request, using the “Print Note” feature. Please also log the issue with a support ticket by clicking here.
  

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